:root{--ink:#1b2029;--muted:#7b8493;--blue:#2563eb;--blue-soft:#edf3ff;--line:#e8ebf0;--canvas:#f5f7fa;--radius:16px;font-family:'Segoe UI','Malgun Gothic',sans-serif;color:var(--ink);font-synthesis:none;font-size:14px}
body.staff-view{overflow:hidden}.staff-view .desk-shell{min-height:0}@media(max-width:700px){body.chat-open{overflow:hidden}}
*{box-sizing:border-box}body{margin:0;background:#fff}button,input,textarea,select{font:inherit;color:inherit}button,a,select{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:default;opacity:.42}button,a{transition:background .15s,color .15s,box-shadow .15s}button{background:none;border:0}a{color:inherit;text-decoration:none}button:focus:not(:focus-visible),a:focus:not(:focus-visible){outline:none}button:focus-visible,a:focus-visible{outline:2px solid #91b1f4;outline-offset:3px}input:focus,textarea:focus,select:focus{outline:none;border-color:#8aaaf0!important;box-shadow:0 0 0 3px #2563eb0d}textarea{resize:none}button svg{flex:none}h1,h2,h3,p{margin:0}button{border-radius:7px}.sr-only{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.icon{width:20px;height:20px;stroke:currentColor;stroke-width:1.6;fill:none;stroke-linecap:round;stroke-linejoin:round;flex:none}.brandmark{width:35px;height:35px;display:block;flex:none}.brand{display:flex;align-items:center;gap:9px;white-space:nowrap}.brand strong{font-size:21px;font-weight:750;letter-spacing:-1px}.primary{display:inline-flex;align-items:center;justify-content:center;gap:18px;background:var(--blue);color:#fff;border:1px solid var(--blue);padding:12px 20px;border-radius:10px;font-weight:600;min-height:44px}.primary:hover{background:#1c50cd}.secondary{display:inline-flex;align-items:center;justify-content:center;background:#fff;border:1px solid #dfe5ee;border-radius:8px;padding:10px 16px;font-weight:600;min-height:40px}.secondary:hover{background:#f4f7fc}.secondary.small{font-size:12px;padding:8px 12px;min-height:35px}.secondary.full{width:100%;margin-top:12px}.text-button{color:var(--blue);padding:6px 0;font-weight:600;font-size:12px}.text-button:hover{color:#1744ad}.subtle{font-size:12px;line-height:1.8;color:var(--muted)}.blue-text{color:var(--blue)}.badge{display:inline-flex;align-items:center;padding:4px 8px;border-radius:5px;font-size:10px;font-weight:600;line-height:1.4;white-space:nowrap}.badge.active{background:#eaf1ff;color:#2760cd}.badge.waiting{background:#fff4e3;color:#986318}.badge.closed,.badge.muted{background:#f1f3f6;color:#737d8a}.avatar{width:38px;height:38px;border-radius:13px;display:inline-flex;align-items:center;justify-content:center;background:#eef2fa;color:#586b8b;font-size:14px;font-weight:650;flex:none}.avatar.guest{background:#f6eee6;color:#a0805b}.presence{width:6px;height:6px;background:#4caa83;border-radius:50%;display:inline-block;flex:none}.presence.away{background:#a0a6b1}.icon-button{width:34px;height:34px;display:grid;place-items:center;border-radius:50%;color:#8b94a2}.icon-button:hover{background:#f1f4f9}.tiny-kicker,.eyebrow{font-weight:650;font-size:10px;letter-spacing:1.6px;color:var(--blue)}
.demo-bar{height:36px;display:flex;align-items:center;justify-content:space-between;background:#f4f6fa;border-bottom:1px solid #e9edf3;padding:0 24px;gap:8px;font-size:10px;color:#758093;position:relative;z-index:3}.demo-label{display:flex;align-items:center;gap:7px;white-space:nowrap}.demo-label i{width:3px;height:3px;background:#9aa5b7;border-radius:50%}.demo-settings{display:flex;align-items:center;gap:6px}.demo-settings select{background:transparent;border:0;font-size:10px;padding:3px 2px;max-width:100px}.demo-settings button{padding:5px 8px;font-size:10px;color:#6b778b}.demo-toggle.warning{background:#fff0eb;color:#b8644d}.storage-warning{padding:8px 16px;background:#fff3dd;color:#856422;font-size:12px;position:relative;z-index:10}.site-nav{height:88px;padding:0 max(42px,calc((100vw - 1240px)/2));border-bottom:1px solid #f0f2f4;display:flex;align-items:center;justify-content:space-between}.nav-actions{display:flex;align-items:center;gap:24px}.nav-actions>button{font-size:12px;color:#647083}.demo-profile select{font-size:11px;border:1px solid #e8ecf2;border-radius:8px;padding:8px;background:#fff}.support-page{max-width:1240px;margin:auto;padding:70px 42px 0}.support-intro{max-width:600px}.eyebrow{font-size:11px;font-weight:600;letter-spacing:2.3px}.support-intro h1{font-size:clamp(36px,3.7vw,56px);line-height:1.36;letter-spacing:-2.8px;margin:21px 0 22px;font-weight:750}.intro-copy{font-size:15px;line-height:1.95;color:#7e8794;letter-spacing:-.35px}.primary.large{background:var(--ink);border-color:var(--ink);padding:15px 24px;border-radius:10px;margin:30px 0 13px;min-width:222px}.primary.large:hover{background:#303744}.support-bottom{display:grid;grid-template-columns:1.15fr 1fr;gap:24px;max-width:680px;margin-top:56px}.order-peek{border:1px solid var(--line);border-radius:15px;padding:23px}.order-peek>div{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:16px 0 12px}.order-peek h2{font-size:16px;font-weight:650;letter-spacing:-.5px}.order-peek>p{font-size:11px;color:#919aa7;margin-bottom:18px}.support-small{padding:23px;background:#f7f8fa;border-radius:15px}.round-icon{display:flex;align-items:center;justify-content:center;width:34px;height:34px;background:white;border:1px solid #e9edf3;border-radius:11px;color:#64758e}.support-small h2{font-size:14px;margin:16px 0 8px;font-weight:650}.support-small p{font-size:12px;line-height:1.9;color:#8d96a3}.site-foot{display:flex;align-items:center;gap:18px;padding:42px 0 30px;font-size:12px;color:#778394}.site-foot span{font-size:11px;color:#a6adb8}
#chat-launcher{position:fixed;z-index:21;right:30px;bottom:25px;width:58px;height:58px;border-radius:21px;background:#1d212a;color:#fff;box-shadow:0 5px 20px #18233b22;display:flex;align-items:center;justify-content:center;gap:2px;flex-direction:column;font-size:9px}#chat-launcher .icon{width:24px;height:24px}#chat-launcher:hover{background:var(--blue)}.chat-panel{position:fixed;z-index:20;right:30px;bottom:98px;width:386px;height:min(670px,calc(100dvh - 158px));min-height:330px;border-radius:22px;background:#fff;box-shadow:0 16px 65px #18294321,0 2px 8px #1829430b;border:1px solid #e5e9ef;display:flex;flex-direction:column;overflow:hidden}.chat-heading{padding:20px 22px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #f0f2f5;flex:none}.chat-brand{display:flex;align-items:center;gap:10px}.chat-brand .brandmark{width:36px;height:36px;padding:3px;background:#f7f8fa;border-radius:10px}.chat-brand strong{font-size:15px;font-weight:700;letter-spacing:-.5px}.chat-brand span{display:flex;gap:5px;align-items:center;margin-top:5px;font-size:10px;color:#8d95a2}.chat-body{overflow-y:auto;flex:1;min-height:0;scrollbar-width:thin;scrollbar-color:#dce2eb transparent}.chat-welcome{padding:23px 23px 20px;background:linear-gradient(#f8faff,#fff)}.welcome-mark{display:flex;width:35px;height:35px;background:#edf3ff;color:var(--blue);border-radius:11px;align-items:center;justify-content:center;margin-bottom:14px}.chat-welcome h2{font-size:22px;letter-spacing:-1px;font-weight:700;margin-bottom:9px}.chat-welcome>p{font-size:11px;line-height:1.9;color:#8b93a1}.start-card{margin:0 20px 24px;padding:18px;background:#f7f9fc;border:1px solid #ecf0f6;border-radius:13px}.start-card strong{display:block;font-size:12px;font-weight:650}.start-card span{display:block;font-size:10px;color:#8c95a3;margin:6px 0 14px;line-height:1.6}.start-card .primary{width:100%;font-size:12px;min-height:41px;padding:9px}.faq-list{margin:0 23px 23px}.group-title{font-size:11px;font-weight:650;display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}.group-title span{font-size:9px;font-weight:400;color:#a1a8b4}.faq-list>button{display:flex;justify-content:space-between;align-items:center;width:100%;border-bottom:1px solid #f0f2f5;padding:13px 0;text-align:left;font-size:11px;border-radius:0}.faq-list>button span{font-size:9px;color:#a3adbd}.faq-list>button:hover{color:var(--blue)}.past-callout{display:flex;gap:8px;padding:0 23px 24px;align-items:center}.past-callout strong{font-size:11px;font-weight:600}.past-callout p{font-size:9px;color:#a0a8b4;margin-top:5px}.past-callout button{font-size:10px;color:var(--blue);margin-left:auto;padding:8px}.small-dot{width:6px;height:6px;border-radius:50%;background:#a8bdf0}.chat-nav{display:flex;justify-content:space-around;padding:10px;border-top:1px solid #f0f2f5;flex:none}.chat-nav>button{display:flex;align-items:center;justify-content:center;gap:8px;font-size:10px;color:#8f98a5;min-height:30px;width:45%;border-radius:8px}.chat-nav>button.selected{background:#f1f5ff;color:var(--blue)}.chat-nav .icon{width:16px;height:16px}.chat-foot{display:flex;justify-content:center;gap:9px;font-size:8px;color:#aab1bd;padding:8px;background:#fafbfd;flex:none}.chat-foot button{font-size:8px;color:#929eaf;padding:0;text-decoration:underline;text-underline-offset:3px}.mobile-close{display:none}.network-banner{padding:10px 16px;background:#fff1e9;font-size:11px;line-height:1.6;color:#a3663d;flex:none}.thread-toolbar{display:flex;justify-content:space-between;align-items:center;padding:15px 20px 6px}.thread-toolbar button{font-size:10px;padding:5px 0;color:#8692a2}.context-card{margin:12px 20px 0;background:#fff;border:1px solid #e8edf4;border-radius:9px;padding:11px 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13px;color:#2a4f91}.message-meta{display:block;font-size:8px;color:#a0aabb;margin-top:5px;padding:0 3px}.own .message-meta{text-align:right}.message-meta .failed{color:#c06450}.message-meta button{font-size:9px;text-decoration:underline;color:#ae5f4e;padding:0 0 0 8px}.attachment{display:flex;align-items:center;gap:8px;min-width:0;font-size:11px}.attachment>div{min-width:0}.attachment strong{font-weight:500;display:block;overflow-wrap:anywhere}.attachment small{display:block;color:#8a97aa;font-size:8px}.attachment button{font-size:9px;padding:5px 7px;background:#fff;border:1px solid #dbe4f4;margin-left:auto}.attachment .icon{color:#7a8ca9}.out-of-hours{font-size:10px;color:#8c7a58;background:#fff9eb;border:1px solid #f3ead6;border-radius:8px;margin:12px 20px 0;padding:10px 12px;line-height:1.8}.empty-conversation{text-align:center;padding:46px 10px;color:#98a3b3}.empty-conversation>.icon{width:26px;height:26px;color:#a6b9dd;margin:0 auto 15px}.empty-conversation h3{font-size:13px;color:#6e7e95;font-weight:600;margin:0 0 10px}.empty-conversation p{font-size:10px}.closed-note{margin:5px 20px 20px;padding:12px;background:#eef1f5;border-radius:8px;color:#8793a5;line-height:1.8;font-size:10px;text-align:center}.human-handoff{display:block;border:1px solid #d5e2ff;background:#fff;color:var(--blue);padding:10px;font-size:10px;margin:0 auto 18px}.composer-wrap{padding:12px 15px 13px;border-top:1px solid #ecf0f5;background:#fff;flex:none}.composer{border:1px solid #e1e7f0;border-radius:12px;overflow:hidden;background:#fff}.composer:focus-within{border-color:#9ab7f5;box-shadow:0 0 0 3px #2563eb08}.composer textarea{border:0!important;box-shadow:none!important;width:100%;display:block;padding:12px 13px 3px;max-height:130px;min-height:52px;background:transparent;font-size:11px;line-height:1.8}.composer textarea::placeholder{color:#a9b2c0}.composer-actions{display:flex;justify-content:space-between;align-items:center;padding:3px 8px 8px}.composer-actions>div{display:flex;align-items:center;min-width:0}.attach-button{display:flex;align-items:center;justify-content:center;width:30px;height:30px;color:#919eb1}.attach-button .icon{width:17px;height:17px}.composer-hint{font-size:8px;color:#a3acb9}.send-button{padding:7px 13px;background:var(--blue);color:white;font-size:10px;border-radius:7px;min-height:29px}.send-button:not(:disabled):hover{background:#1b4fca}.attachment-draft{display:flex;gap:7px;align-items:center;margin:0 0 8px;padding:8px 10px;background:#f4f7fc;border-radius:7px;font-size:10px;color:#6f7f98}.attachment-draft .icon{width:14px;height:14px}.attachment-draft button{margin-left:auto;padding:0;display:flex}.panel-title{padding:26px 23px 20px}.panel-title h2{font-size:22px;letter-spacing:-1px;margin-bottom:10px}.panel-title p{font-size:11px;color:#909aa9}.history-list{padding:0 20px}.history-row{width:100%;text-align:left;padding:17px 15px;border:1px solid #e8edf5;border-radius:12px;margin:0 0 11px;background:#fff}.history-row:hover{background:#f7faff;border-color:#bfd2fb}.history-row>div{display:flex;justify-content:space-between;align-items:center}.history-row>div>span:last-child{font-size:9px;color:#9ea9b7}.history-row>strong{display:block;font-size:12px;margin:12px 0 8px;font-weight:600}.history-row>p{overflow:hidden;white-space:nowrap;text-overflow:ellipsis;font-size:10px;color:#8c96a6}.history-note{padding:5px 24px;font-size:9px;color:#9ea7b4;line-height:1.8}.new-from-history{display:block;margin:18px auto 26px;font-size:11px}
.desk-header{height:80px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;padding:0 28px}.desk-header .brand>span{font-size:13px;border-left:1px solid #dce2eb;margin-left:14px;padding-left:22px;color:#8190a3}.desk-tools{display:flex;align-items:center;gap:24px}.live-label{display:flex;align-items:center;gap:7px;font-size:10px;color:#8592a4}.desk-shell{display:grid;grid-template-columns:280px minmax(340px,1fr) 280px;height:calc(100dvh - 116px);min-height:450px;max-width:1800px;margin:auto;background:#fff}.inbox{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--line);background:#fff}.inbox-title{padding:28px 23px 19px}.inbox-title h1{font-size:23px;font-weight:700;letter-spacing:-.8px}.inbox-title h1 span{font-size:17px;color:var(--blue);margin-left:5px}.inbox-title p{font-size:11px;color:#98a1af;margin-top:8px}.search-box{display:flex;align-items:center;gap:8px;margin:0 20px 18px;padding:10px 12px;border:1px solid #e4e9f0;border-radius:8px;color:#9ba5b4;background:#fafbfd}.search-box input{min-width:0;border:0;background:none;width:100%;font-size:10px;box-shadow:none!important;outline:none}.search-box .icon{width:15px;height:15px}.search-box input::placeholder{color:#a1acbb}.inbox-filters{display:flex;justify-content:space-around;gap:4px;margin:0 16px 10px;border-bottom:1px solid var(--line);padding:0 0 9px}.inbox-filters>button{font-size:10px;padding:7px;color:#9ba5b4}.inbox-filters span{margin-left:4px;font-size:9px}.inbox-filters>button.selected{background:var(--blue-soft);color:var(--blue);font-weight:600}.thread-list{overflow:auto;min-height:0;flex:1;scrollbar-width:thin}.thread-row{display:flex;gap:10px;text-align:left;padding:20px 19px;width:100%;border-radius:0;border-bottom:1px solid #f0f3f7;border-left:3px solid transparent}.thread-row>div{flex:1;min-width:0}.thread-row:hover{background:#f9fbff}.thread-row.selected{background:#f2f6ff;border-left-color:var(--blue)}.thread-row .avatar{width:32px;height:32px;border-radius:10px;font-size:11px}.thread-line{display:flex;align-items:center;justify-content:space-between;gap:8px}.thread-line strong{font-size:12px;font-weight:650}.thread-line>span{font-size:8px;color:#a3adba;white-space:nowrap}.thread-row p{font-size:10px;color:#64758c;margin-top:8px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.thread-preview{display:block;font-size:10px;color:#9da7b4;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:6px;line-height:1.7}.thread-tags{display:flex;justify-content:space-between;align-items:center;margin-top:11px}.thread-tags .badge{font-size:8px;padding:3px 6px}.unread{background:var(--blue);color:#fff;border-radius:8px;min-width:16px;height:16px;display:grid;place-items:center;font-size:8px}.inbox-foot{font-size:9px;color:#a3aebb;padding:18px 21px;border-top:1px solid var(--line);display:flex;gap:7px;align-items:center}.inbox-foot 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.messages{padding:10px 27px 10px}.desk-log .bubble-wrap{max-width:75%}.desk-log .bubble{font-size:12px;padding:14px 17px;line-height:1.9}.desk-log .own .bubble{background:#eaf1ff}.desk-log .sender{font-size:10px}.desk-log .date-separator{font-size:10px;margin:12px 0 26px}.desk-log .message-meta{font-size:9px}.desk-log .message{margin-bottom:25px}.desk-conversation .composer-wrap{padding:15px 24px 20px}.desk-conversation .composer textarea{font-size:12px;min-height:60px}.desk-conversation .send-button{font-size:11px;padding:8px 20px;min-height:32px}.desk-conversation .composer-hint{font-size:9px}.quick-replies{display:flex;gap:7px;align-items:center;font-size:10px;margin-bottom:12px}.quick-replies>span{color:#9ba7b8;margin-right:3px}.quick-replies>button{padding:4px 8px;background:#f4f6fa;color:#75869e;font-size:9px}.quick-replies>button:hover{color:var(--blue);background:#edf3ff}.customer-details{border-left:1px solid var(--line);background:#fff;overflow:auto;scrollbar-width:thin}.detail-profile{text-align:center;padding:27px 20px 24px}.large-avatar{width:46px;height:46px;font-size:17px;border-radius:16px;margin-bottom:12px}.detail-profile h2{font-size:16px;font-weight:650;margin-bottom:6px}.detail-profile>span:not(.avatar){font-size:11px;color:#8c99aa}.detail-profile p{margin-top:13px;display:flex;justify-content:center;gap:5px}.detail-section{padding:21px 22px;border-top:1px solid var(--line)}.detail-section h3{font-size:11px;font-weight:650;display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}.detail-section h3>span{font-size:8px;color:#9ca7b6;font-weight:400}.linked-order{padding:12px;background:#f7f9fd;border:1px solid #e9eef6;border-radius:9px}.linked-order>span{font-size:9px}.linked-order strong{display:block;font-size:11px;margin:9px 0;font-weight:600}.linked-order small{font-size:9px;color:#97a4b6}.notes-form label{display:block;font-size:10px;color:#8c9aaf;margin:11px 0 6px}.notes-form textarea,.notes-form input{width:100%;border:1px solid #e1e7f0;border-radius:7px;padding:9px;font-size:10px;line-height:1.8;background:#fff;min-width:0}.notes-form input{height:35px}.notes-form .secondary{font-size:10px;min-height:34px;padding:7px}.detail-foot{font-size:8px;color:#a1acbc;line-height:1.9;margin-top:10px}.detail-section .text-button{font-size:10px}.details-close,.detail-toggle,.mobile-list-button{display:none}.empty-search{padding:30px 20px;color:#9ba8ba;font-size:12px;text-align:center}
.modal-backdrop{position:fixed;inset:0;background:#17243c45;z-index:50;display:flex;align-items:center;justify-content:center;padding:20px;backdrop-filter:blur(3px)}.modal{width:390px;max-width:100%;background:#fff;border-radius:18px;padding:30px;box-shadow:0 20px 65px #17243c25}.modal h2{font-size:19px;line-height:1.55;letter-spacing:-.5px;margin-bottom:16px}.modal p{font-size:12px;color:#8390a3;line-height:1.9;margin-bottom:20px}.modal>div{display:flex;gap:10px;justify-content:flex-end}.modal button{font-size:12px}.modal>.primary{width:100%}#toast{position:fixed;z-index:100;left:50%;bottom:24px;transform:translate(-50%,12px);background:#252d3e;color:#fff;padding:12px 20px;border-radius:10px;font-size:12px;box-shadow:0 6px 25px #18213821;opacity:0;pointer-events:none;transition:opacity .2s,transform .2s;max-width:calc(100% - 32px);width:max-content;line-height:1.7}#toast.visible{opacity:1;transform:translate(-50%,0)}
@media(min-width:1550px){.support-page{padding-top:90px}.chat-panel{right:max(40px,calc((100vw - 1370px)/2));width:410px;height:720px}#chat-launcher{right:max(40px,calc((100vw - 1370px)/2))}}
@media(max-width:1100px){.desk-shell{grid-template-columns:250px minmax(320px,1fr)}.customer-details{display:none;position:absolute;right:0;top:116px;width:290px;height:calc(100dvh - 116px);z-index:10;box-shadow:-8px 0 30px #20314a15}.show-details .customer-details{display:block}.detail-toggle,.details-close{display:block}.details-close{margin:14px 20px 0 auto}.desk-chat-heading{padding:20px}.person-title p{max-width:200px}.support-page{padding:50px 35px 0}.support-bottom{max-width:480px;grid-template-columns:1fr}.support-small{display:none}.support-intro h1{font-size:44px}.support-intro{max-width:calc(100% - 365px)}.support-intro .intro-copy{font-size:13px}.support-intro .subtle{font-size:10px}.order-peek{max-width:330px}}
@media(max-width:700px){:root{font-size:14px}.demo-bar{padding:0 12px;height:34px;font-size:9px}.demo-settings{gap:0}.demo-settings button{padding:5px;font-size:9px}.demo-settings select{font-size:9px;max-width:92px}.site-nav{height:72px;padding:0 21px}.brand strong{font-size:19px}.brandmark{width:29px;height:29px}.nav-actions{gap:8px}.nav-actions>button{font-size:10px}.demo-profile select{font-size:10px;padding:7px;max-width:112px}.support-page{padding:54px 26px 0}.support-intro{max-width:100%}.support-intro h1{font-size:39px;letter-spacing:-2px;margin:22px 0}.eyebrow{font-size:9px;letter-spacing:1.8px}.support-intro .intro-copy{font-size:13px}.support-bottom{margin-top:40px;max-width:100%}.order-peek{max-width:none}.site-foot{padding:32px 0 90px;font-size:10px;gap:12px}.site-foot span{font-size:10px}.primary.large{min-width:206px;font-size:12px}.chat-panel{inset:34px 0 0;width:100%;height:calc(100dvh - 34px);min-height:0;max-height:none;border:0;border-radius:0;box-shadow:none}.chat-heading{padding:17px 20px}.chat-brand strong{font-size:16px}.chat-brand span{font-size:10px}.mobile-close{display:grid}.chat-panel~#chat-launcher{display:none}#chat-launcher{right:20px;bottom:20px}.chat-welcome{padding:28px 24px 25px}.chat-welcome h2{font-size:24px}.chat-welcome p{font-size:12px}.start-card{margin:0 22px 25px;padding:20px}.start-card strong{font-size:13px}.start-card span{font-size:10px}.start-card .primary{min-height:44px;font-size:13px}.faq-list{margin:0 25px 23px}.group-title{font-size:12px}.faq-list>button{font-size:12px;padding:15px 0}.past-callout strong{font-size:12px}.past-callout p{font-size:10px}.chat-nav>button{font-size:11px;min-height:36px}.chat-foot{font-size:8px;padding-bottom:max(9px,env(safe-area-inset-bottom))}.bubble{font-size:12px}.sender{font-size:11px}.message-meta{font-size:9px}.date-separator{font-size:10px}.composer-wrap{padding:12px 14px}.composer textarea{font-size:16px;line-height:1.55;min-height:58px}.composer textarea::placeholder{font-size:12px}.composer-hint{font-size:9px}.send-button{min-height:34px;font-size:11px}.composer-actions{padding:5px 9px 9px}.attach-button{width:34px;height:34px}.thread-toolbar{padding:15px 20px 5px}.thread-toolbar button{font-size:11px;min-height:30px}.badge{font-size:10px}.context-card{padding:13px;font-size:11px}.context-card small{font-size:9px}.out-of-hours{font-size:11px}.desk-header{height:65px;padding:0 16px}.desk-header .brand{gap:5px}.desk-header .brand strong{font-size:17px}.desk-header .brand>span{font-size:10px;margin-left:8px;padding-left:11px}.desk-tools{gap:0}.desk-tools .live-label{display:none}.desk-tools .secondary.small{font-size:9px;padding:7px 8px;min-height:32px}.desk-shell{display:flex;height:calc(100dvh - 99px);min-height:0;position:relative}.inbox{display:none;width:100%;border:0}.desk-conversation{width:100%;height:100%}.show-list .inbox{display:flex}.show-list .desk-conversation{display:none}.desk-chat-heading{padding:13px 14px;min-height:75px;gap:9px}.mobile-list-button{display:block;font-size:10px;flex:none}.person-title{gap:7px;flex:1}.person-title>.avatar{display:none}.person-title h2{font-size:13px}.person-title p{font-size:9px;max-width:160px}.person-title h2 span{font-size:8px}.conversation-controls{gap:6px}.conversation-controls .secondary.small{font-size:9px;padding:8px;min-height:32px}.conversation-controls .text-button{font-size:9px}.desk-log .context-card{margin:15px 16px 0;padding:11px;font-size:10px}.desk-log .messages{padding:8px 17px}.desk-log .bubble-wrap{max-width:88%}.desk-log .bubble{font-size:12px;padding:12px 13px}.desk-log .message-meta{font-size:9px}.desk-conversation .composer-wrap{padding:11px 14px max(14px,env(safe-area-inset-bottom))}.desk-conversation .composer textarea{font-size:16px;min-height:60px}.desk-conversation .composer-hint{font-size:8px}.quick-replies{gap:5px;margin-bottom:9px}.quick-replies button{font-size:9px;min-height:28px}.quick-replies>span{font-size:9px}.customer-details{top:0;width:100%;height:100%;box-shadow:none}.details-close{padding:10px;margin-top:8px}.detail-profile{padding-top:8px}.notes-form textarea,.notes-form input{font-size:14px}.notes-form label{font-size:12px}.detail-section h3{font-size:13px}.detail-section h3>span{font-size:10px}.linked-order strong{font-size:13px}.linked-order span,.linked-order small{font-size:11px}.notes-form .secondary{font-size:12px;min-height:42px}.detail-foot{font-size:10px}.detail-section .text-button{font-size:12px}.inbox-title{padding-top:22px}.search-box input{font-size:13px}.inbox-filters>button{font-size:12px}.thread-row .avatar{width:38px;height:38px}.thread-line strong{font-size:14px}.thread-line>span{font-size:10px}.thread-row p,.thread-preview{font-size:12px}.thread-tags .badge{font-size:10px}.history-row>strong{font-size:13px}.history-row>p{font-size:11px}.history-note{font-size:10px}}
@media(prefers-reduced-motion:reduce){*{transition:none!important;scroll-behavior:auto!important}}
/* Reading comfort: messages and controls remain readable at ordinary laptop widths. */
.bubble,.desk-log .bubble{font-size:14px;color:#3d4d63;line-height:1.8}.own .bubble{color:#294e90}.sender,.desk-log .sender{font-size:12px}.message-meta,.desk-log .message-meta{font-size:11px;color:#7c899c}.date-separator,.desk-log .date-separator{font-size:11px}.chat-welcome>p{font-size:13px;color:#758195}.start-card strong,.start-card .primary,.faq-list>button{font-size:14px}.start-card span{font-size:12px;color:#758195}.group-title{font-size:13px}.group-title span,.faq-list>button span{font-size:11px;color:#7c899c}.chat-nav>button{font-size:12px;min-height:36px}.chat-foot,.chat-foot button{font-size:10px}.chat-brand span{font-size:11px;color:#788497}.composer textarea,.desk-conversation .composer textarea{font-size:14px}.send-button,.desk-conversation .send-button{font-size:13px;min-height:36px}.composer-hint,.desk-conversation .composer-hint{font-size:10px;color:#7c899c}.quick-replies>button{font-size:11px;padding:6px 9px}.quick-replies>span{font-size:11px}.thread-line strong{font-size:14px}.thread-row p,.thread-preview{font-size:12px}.thread-preview{color:#7c899c}.thread-tags .badge{font-size:10px}.person-title p{font-size:11px;color:#7c899c}.detail-section h3{font-size:13px}.detail-section h3>span{font-size:10px}.notes-form label{font-size:12px;color:#788497}.notes-form textarea,.notes-form input{font-size:13px}.notes-form .secondary{font-size:12px;min-height:40px}.linked-order strong{font-size:13px}.linked-order small,.linked-order>span{font-size:11px}.detail-foot{font-size:10px}.context-card,.desk-log .context-card{font-size:12px}.context-card small{font-size:10px}.human-handoff{font-size:12px}.history-row>strong{font-size:14px}.history-row>p{font-size:12px}.history-note{font-size:11px}.thread-toolbar button{font-size:12px}.out-of-hours{font-size:12px}.past-callout strong{font-size:12px}.past-callout p{font-size:11px}
@media(max-width:700px){.composer textarea,.desk-conversation .composer textarea{font-size:16px}.chat-welcome{padding:22px 24px 18px}.start-card{margin-bottom:20px}.desk-chat-heading{flex-wrap:wrap}.person-title p{max-width:170px}.conversation-controls .text-button,.conversation-controls .secondary.small,.mobile-list-button{font-size:11px}.composer-hint,.desk-conversation .composer-hint{font-size:10px}.context-card{flex-wrap:wrap}.detail-foot{font-size:11px}.desk-conversation .send-button{padding:8px 16px}.desk-tools .secondary.small{font-size:10px}.bubble-wrap{max-width:89%}.chat-foot{padding-bottom:max(9px,env(safe-area-inset-bottom))}}

.export-modal{width:620px}.export-modal textarea{width:100%;height:230px;padding:14px;border:1px solid #dfe5ef;border-radius:9px;background:#f8fafd;font-size:12px;line-height:1.7;margin-bottom:18px;white-space:pre;resize:vertical}
@media(min-width:701px) and (max-height:740px){.chat-welcome{padding:18px 22px 15px}.welcome-mark{display:none}.chat-welcome h2{font-size:21px;margin-bottom:6px}.start-card{padding:13px;margin-bottom:17px}.start-card span{margin:5px 0 10px}.start-card .primary{min-height:38px}.chat-heading{padding:16px 22px}.chat-nav{padding:8px}}